What is included in the 100% attendance SLA?

Every scheduled role is filled every trading day. If any role is unfilled at open, we deploy same-day from our reserve pool and issue a service credit against the engagement.

Do you provide multilingual staff?

Yes. Every gallery is staffed with bilingual EN / 繁中 hosts, with 普通話 speakers available for GBA-focused launches.

Can you manage agent accreditation and commissions?

Yes. Agent accreditation, unit availability boards and commission attribution can all be managed by the on-site Brightfield team.

What is the minimum engagement length?

Standard gallery engagements run for the full launch cycle. Short-term peak-weekend surge staffing is available on a 4-week minimum.

Service 06 — Showroom Operations

Hospitality-Grade Showroom Management & 100% Staffing SLA

Full on-site operations for your sales gallery — guest check-in, agent coordination, presentation upkeep, and a contractual 100% replacement guarantee.

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Overview

Your sales gallery is the last-mile of a multi-million dollar launch investment. Brightfield operates it like a luxury hotel — with hospitality-grade staff, disciplined guest check-in flows, agent coordination protocols, and a 100% attendance SLA that includes contractual replacement of any missing role, same day.

Core Pillars

Each pillar operates as an integrated stream inside the Brightfield launch engine.

On-Site Customer Service Teams

Uniformed, bilingual hospitality staff trained in HK luxury service standards and the specific narrative of your development.

Bilingual EN / 繁中 / 普通話 host teams
Two-week product & narrative training programme
Weekly refreshers and mystery-shopper audits

Guest Check-In Management

Structured arrival, wait, and hand-off flow that keeps VIPs, walk-ins, and pre-booked private tours moving without friction.

Pre-booking sync with WhatsApp & WeChat channels
Digital check-in with instant CRM update
VIP hand-off protocol for HNW buyers

Agent & Broker Coordination

Central desk operations for external agents, ensuring accreditation, unit availability, and clean commission attribution.

Agent accreditation & briefing sessions
Real-time unit availability boards
Commission attribution & audit trail

Lighting, Presentation & Upkeep

Daily presentation checks — from show unit dressing to floral rotation, AV playback and hospitality inventory.

Pre-open and post-close condition checks
AV, lighting and Matterport tour maintenance
F&B, floral and hospitality inventory management

100% Attendance SLA

Contractual guarantee that every scheduled role is filled every day of the launch — with same-day replacement, no exceptions.

Reserve staff pool held on standby
Same-day replacement guarantee
Attendance logged in your reporting dashboard

Daily Reporting

Written recap of visits, conversions and issues at end of every trading day — reviewed with your project lead.

Visit, booking & conversion metrics
Agent activity summary
Issue log with resolution timeline

FAQ

Frequently Asked Questions

Ready to accelerate your launch?

Book a confidential strategy call with our senior HK/GBA launch team.

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